Refund policy
Returns & Refunds
Thank you for your purchase! As each artwork is individually handcrafted, original, and one of a kind, we do not accept returns or offer refunds for change of mind.
Please choose carefully before completing your purchase. If you have any questions about an artwork before placing your order, you’re always welcome to get in touch through the contact form.
Damaged or Faulty Items
Every artwork is carefully inspected before leaving the studio and securely packaged for transit.
If your artwork arrives damaged or you believe it has a fault, please get in touch through the contact form within 48 hours of delivery and include:
- Photographs of the artwork
- Photographs of the packaging
We will work with you to assess the issue and find the most appropriate resolution as quickly as possible.
Product Variations
Each artwork is individually handcrafted, making every piece unique. Due to the handmade nature of each piece, no two artworks will ever be identical. Natural variations in texture, finish, shape, edges and surface characteristics are an intentional part of the artworks and celebrate the handcrafted nature of each piece. These variations are not considered faults.
Please note that colours may appear differently depending on your device or screen settings. While every effort is made to accurately represent each artwork, slight variations between what you see on screen and the finished piece may occur.
Australian Consumer Law
Nothing in this Returns & Refund Policy limits or excludes your rights under the Australian Consumer Law.
If an artwork has a major fault or does not meet the consumer guarantees provided under Australian Consumer Law, you may be entitled to a repair, replacement, or refund where required by law.
Contact
If you have any questions regarding your order, please get in touch through the contact form or directly with Sarah on Instagram @bayside.textures and we’ll be happy to assist.